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User email transfer

Olli Matikainen
Olli Matikainen ✭✭✭✭
edited 12/09/19 in Archived 2017 Posts


Our company just changed name, and hence email addresses have changed (from [email protected] to [email protected])

I'm the admin, and trying to get the users switched to their new email address. When a user tries to switch their email via their personal settings, it's not possible - perhaps because I had created their new email addresses in my contact list.

So I've been looking at the help article on dealing with this:  https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account

However, not all users have access to a 3rd email address... is it possible to use my email address as the temporary 3rd email for the users to handle this changeover?




  • Pam Alakai
    Pam Alakai Employee
    edited 12/07/17


    The third email has to be an email that has never been used with Smartsheet before. Therefore, using your email will not work. I would recommend to have those who don't have a third email to create a temporary one via Gmail for example (it's free) and then use that third email to make the changes. 

    Kind Regards, 


    Technical Support Specialist 




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