Who did what and when? - users stats

Victor van R

Hi, 

In this time where management wants more hard evidence, as admin I also get more questions on how our organisation is using Smartsheet. Basically they are asking me: Who is doing what and when ... (and is it worth to continue the system)

I find it hard to answer these questions - maybe I overlook possibilities that exist. Please let me know if I do.

What I want to know mainly: 

• When did users logon and how long? 
• Periodic overviews of changes on the system - specified by user, date and nature of the change. 
• Periodic overviews of the documents (and other files) that were uploaded to each sheet, by who and when. 
• Who looked at what sheet and when. 

 There is more, but if I could just have this, I will be very happy. 

All help is welcome and appreciated!

Mike Wilday

Well, you can see the number of logins under Account > Account Admin > Login History. You can download the past 6 months worth of logins and determine the frequency of user login there. 

As far as time on task and length of time using Smartsheets... If you have a business or enterprise account, you might be able to glean data from the activity log. It reports out all of the activity on a particular sheet. Perhaps gathering this data from all your sheets will help determine the information you need. 

I wonder if support can provide you with some data as well. You might try contacting support to see if they can help with that.

Nicole Tellez

Contact your Customer Success Manager too - they can provide you with information in addition to what Mike says above.