Can a web form user make an update without sheet access?

Angie Hatfield
Angie Hatfield ✭✭✭✭
edited 12/09/19 in Smartsheet Basics

We have the following request.

A department has a sheet to track requests from different people/departments.

The sheet has request need, type of request, requester name, due date, and many other fields.

Submitters use a web form to submit the request. After submitted, they may need to change or update information. So they send an email and then the SS owner has to manually make the update instead of the submitter.

(SS- you're making us lazy and super-efficient, thank you!)

What are my options so these people can make updates without emailing, submitting a new request, accessing the sheet themselves, or the SS owner sending them an update request (which would mean the submitter would still need to contact the sheet owner.