Maximum Downloads
Has anyone ever encountered this issue? We sent out a single line from SmartSheet that held four attachments to approximately 180 individuals to download. For most it worked wonderfully. Now, we're getting this message: "Unable to download file. The download URL has exceeded the maximum number of uses."
Of course, I now realize it would have been more practical to combine the four files into one pdf, but there was a point to show/document four attachments.
Is there a maximum number of download per URL? If so, what is that number?
Thanks,
Beverly
Comments
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Hi Beverly,
Yes—there is a maximum. It's 100 downloads or 30 days before the attachment links expire.
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Thanks!
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Is there a way to track who clicked on the link or shared it?
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Hi,
Unfortunately, as far as I know, it's not possible at the moment, but it's a great idea!
Please submit an Enhancement Request when you have a moment.
Have a fantastic day!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Done...Thank you! No, YOU have a fantastic day! ;>
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I think both of you can have a fantastic day.
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Haha!
Thanks, Shaine!
All of us can have a fantastic day!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I am currently running a project with 200+ people, and whenever we post new documents an automation alerts all team members (nightly). We now have complaints regarding the maximum downloads coming in daily.
I am thinking about carving the automation up into smaller audiences, e.g. using a filter attribute like the user's department name or project workstream. It would be transparent to them, but creates work for us to manage in future projects. Does anyone know of a cleaner solve for this?
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