Maximum Downloads

edited 12/09/19 in Using Smartsheet
02/20/18 Edited 12/09/19

Has anyone ever encountered this issue? We sent out a single line from SmartSheet that held four attachments to approximately 180 individuals to download. For most it worked wonderfully. Now, we're getting this message: "Unable to download file.  The download URL has exceeded the maximum number of uses."  



Of course, I now realize it would have been more practical to combine the four files into one pdf, but there was a point to show/document four attachments.



Is there a maximum number of download per URL?  If so, what is that number?  



Thanks,

Beverly

Comments

  • Hi Beverly,

    Yes—there is a maximum. It's 100 downloads or 30 days before the attachment links expire.

  • Thanks!

  • khunter95336khunter95336 ✭✭✭✭

    Is there a way to track who clicked on the link or shared it?

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    Unfortunately, as far as I know, it's not possible at the moment, but it's a great idea!

    Please submit an Enhancement Request when you have a moment.

    Have a fantastic day!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • khunter95336khunter95336 ✭✭✭✭

    Done...Thank you! No, YOU have a fantastic day! ;>

  • Shaine GreenwoodShaine Greenwood Employee
    edited 07/15/19

    I think both of you can have a fantastic day.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Haha! laugh

    Thanks, Shaine!

    All of us can have a fantastic day! cool

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I am currently running a project with 200+ people, and whenever we post new documents an automation alerts all team members (nightly). We now have complaints regarding the maximum downloads coming in daily.

    I am thinking about carving the automation up into smaller audiences, e.g. using a filter attribute like the user's department name or project workstream. It would be transparent to them, but creates work for us to manage in future projects. Does anyone know of a cleaner solve for this?

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