Maximum Downloads

bvance38611 ✭✭
edited 12/09/19 in Smartsheet Basics

Has anyone ever encountered this issue? We sent out a single line from SmartSheet that held four attachments to approximately 180 individuals to download. For most it worked wonderfully. Now, we're getting this message: "Unable to download file.  The download URL has exceeded the maximum number of uses."  

Of course, I now realize it would have been more practical to combine the four files into one pdf, but there was a point to show/document four attachments.

Is there a maximum number of download per URL?  If so, what is that number?