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Obtain older version of a smartsheet?

Marie Ryan

Is there any way that I could obtain an older version of a current smartsheet I'm using?

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Alison

Hello Marie,

Have you created a backup of the sheet? If so you may be able to copy (using ctrl+C) and paste (ctrl+V) data from the backup directly into the sheet. If not, we might have a checkpoint (Excel export) of the sheet stored in our system that has some of the data.

Smartsheet Support will be glad to send a checkpoint to the sheet owner if you can submit a Support ticket letting us know A) the name of the sheet and the approximate time (including your time zone) the data was deleted.

Please note that the checkpoints we have available only contain the grid data and Comments (on the second page of the workbook) and won't be as comprehensive as any backups that you make as your backups will also include a compressed file of attachments.

If you haven't yet started performing backups, I recommend doing so to assist in case of future accidental changes or deletions. If needed, instructions for this are available in our Help article on Backing up your data.

We'll get this out to you as soon as possible!

Kind regards,

Alison

Smartsheet Support

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