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Problems importing contacts

edited 12/09/19 in Archived 2015 Posts

I have been unable to import a csv contact file into contacts having followed the instructions on Smartsheet.  The system selects the file ok but when I hit 'continue' I receive an error message 'No CSV (.csv) contacts found?  I have double checked the csv file and there don't seem to be any problems with it - please helps, thanks.



  • Travis
    Travis Employee

    Here is information from our Help Center article on importing contacts:


    "The columns in your CSV file must be formatted correctly. The column names of A, B, and C should be ‘First Name’, ‘Last Name’, and ‘E-mail Address’, respectively. Exact spelling is important."


    Does your CSV file match this exactly? Also, make sure the file is a CSV and not an xlsx (Excel) file. 

  • Johannes Wallenius

    Had the same problem. Opened the .csv file in WordPad and noticed that Excel saves CVS-files with semicolon (;) instead of comma (probably due to regional settings as I'm in Europe).


    Solution: Use WordPads Replace function and replaced all semicolons with comma. Problem solved.

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