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smartsheet does not automatically refresh

P Robertson
P Robertson ✭
edited 12/09/19 in Archived 2015 Posts

After someone submits a form, I would expect my smartsheet to refresh so I can see the new row. That is not happening nor has it since I built this sheet. I have to manually refresh the page. That's not normal, is it? What do I do to make it update automatically?  Thanks

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  • Charles DESCOTES
    Charles DESCOTES ✭
    edited 09/10/15

    Parallel to this question, is there a keyboard shortcut to Refresh?

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  • Travis
    Travis Employee

    While Smartsheet does have an autosave feature, there is not an auto refresh. You could use the keyboard shortcut CTRL + R (CMD + R if you are on a Mac) or right click on the sheet's title tab and select Refresh. 

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  • Kylie D'Costa
    Kylie D'Costa ✭✭
    edited 12/01/16

    We are trying to use Smartsheet as a visual dashboard pulling together the live status of many plants - however, this is difficult without the automated refresh to my main Sight. Each plant is updating thier stuatus, but unless I walk around to the main sceens showing the Sight and refresh it, there is a chance that "live" information is missed.

    Please Please Please get this fixed. Smartsheet has been great otherwise!

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  • Kenyon Bajus
    Kenyon Bajus ✭✭✭✭✭

    +1 to turn on auto-refresh for Sights.

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  • Arden
    Arden ✭
    edited 01/09/17

    Ken, can you explain please?

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  • Brad Jones
    Brad Jones ✭✭✭✭✭✭

    +1 to this feature request.

     

    This is something that is sorely needed.  We have teams that do the same thing Kylie is doing - putting up a dashboard and letting everyone see it on a dedicated monitor.  If it's not live, then it does not thrive.

     

    It would be great if this could be a SysAdmin setting.  Ideally, it would only auto-refresh someone's view if they do not have un-saved data.

     

    TIP to all:   Chrome Auto-Refresh plugin

    If you are logged in on one machine where no-one is making changes to the dashboard, and it's just a 'display only' use, then you can work around this by installing a chrome plugin called AutoRefresh.  It's not something I would recommend to people who are actively editing the sheets, but for informatic displays that are just for sharing live data it is a really helpful tool that will keep your team current without any work from you.

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