Children not displayed

Roseline Melzer
edited 12/09/19 in API & Developers

I have a list of  that will not open up today.   There are 671 children and the "+" and "-" changes but the rows are not displayed.

Help please!



smartsheet - children not opening.jpg

smartsheet - children not opening - 2.jpg


  • Chris McKay
    Chris McKay ✭✭✭✭✭✭

    Hi Roseline,

    It looks like you may have a filter applied. Your screencaps show a lot of Open/Green rows, but nothing that has been closed. This suggests that the filter icon visible under the Status column header is filtering out Closed Status rows.

    To remove the filter, you can either:

    1. click on the filter icon in the toolbar (next to the View options) and select Filter Off from the dropdown
    2. click the filter icon under the status column header and select the trash icon from the pop-up

    Hope this sorts things out for you.

  • WELL!!! Thank you very much!   I must have hit the filter button by mistake.  I have never used filters  but now that you have re-jigged the placement of everything it is right there and I guess too easy to run into!

    Thanks for the help


  • Chris McKay
    Chris McKay ✭✭✭✭✭✭

    My pleasure Rose,

    I know how frustrating it can be when something is roadblocking you like this.

    Kind regards,

    Chris McKay