Setting up a Notification to send to myself

Andy.Mott

Hi,

I have an issue with Smartsheet and I'm not sure if I'm doing something wrong. I'm setting up a notification through the Alerts and Actions. I want to Smartsheet to send me a notification when one of my users updates a Row to tell me that an Order is being despatched. In the Delivery Settings, I have Shared user or email set up with my email address to send the Notification to. 

Ive figured out that this doesn't send the notification to me. Ive tried the same notification but using my colleagues email addresses and it will send the notification to them, but then when I change it back to my email it will not send to me. 

Is there something I am doing wrong. I am the Owner and Creater of the Sheet, is this something that is stopping sending notifications to me?

Andrée Starå

Hi Andy,

Have you changed the settings under Alerts & Actions Permissions?

Please see attached link/screenshot.

https://cl.ly/qpep

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant / Get Done

Andy.Mott

Hi Andree,

Thanks for taking the time to respond. I have changed the Permissions to Users shared to this sheet (which includes me and 1 other user), but the notification will go to my other user and not me. I changed it back to any email address, added my email but it still will not send it to my email address. 

Andrée Starå

Hi again Andy,

I forgot this setting. This is probably the culprit.

https://cl.ly/qsxN

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant / Get Done

Andy.Mott

Hi Andree,

It works now, thanks for your help

Andrée Starå

Your welcome!