User Email to update status in smartsheet
Dear Smartsheet users,
can I use an email to update a status?
We create a ticket in Smartsheet - then we send it to a ticket system. A status update will be provided back to smartsheet and should update the status from new to done.
All I found was just creating a new entry in a sheet upon email entry.
Regards,
Christian
Comments
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Hi Christian,
The best way to quickly update status is by creating an automatic update request in Smartsheet. More information on this is available in the help center: https://help.smartsheet.com/articles/504779-using-update-requests
If you're using another ticketing system such as Service Cloud or Jira, you might consider our integrations for a more direct sync.
- Salesforce: https://www.smartsheet.com/salesforce
- Jira: https://www.smartsheet.com/jira
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