User Email to update status in smartsheet

Dear Smartsheet users,

can I use an email to update a status?

We create a ticket in Smartsheet - then we send it to a ticket system. A status update will be provided back to smartsheet and should update the status from new to done.

All I found was just creating a new entry in a sheet upon email entry.

Regards,

Christian

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Comments

Shaine Greenwood

Hi Christian,

The best way to quickly update status is by creating an automatic update request in Smartsheet. More information on this is available in the help center: https://help.smartsheet.com/articles/504779-using-update-requests

If you're using another ticketing system such as Service Cloud or Jira, you might consider our integrations for a more direct sync.

Salesforce: https://www.smartsheet.com/salesforce
Jira: https://www.smartsheet.com/jira

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