I am a owner of a sheet that was shared with trail users now sheet data is gone HELP

Jerrod Crouse

I shared a sheet with free trial users. They had the free tial expire. Now the sheet is blank. the format is still there but no Data.  

 

Can this sheet data be brought back into my sheet?

Travis

Hi Jerrod, a couple things to check first,

 

1. Do you have filters applied to your sheet? (right click on any column header and select Remove all Filters)

2. Are you using hierarchies which may have rows collapsed under a parent row?

 

Check the row numbers on the left side of the sheet - do they go in order or are they skipping numbers?  

Jerrod Crouse

Well...... one of the Free Trial users copied it into a new sheet and delted the data in this sheet.   Mystery Solve........ She could have gotten away with it if it hadnt have been for those pesky kids!!     

Travis

Thanks for letting us know! You may want to protect yourself from those "pesky kids" by backing up your sheets: help.smartsheet.com/customer/portal/articles/506499-backing-up-your-data

 

Jeremy Echols

Glad it was a simple solution to figure out!