Send Update Requests

Hailey Loutsch

We are having issues that when people are going to send and update request only a few of their contacts are showing up. How can get a full contact list to show up when sending an update request? 

Shaine Greenwood

Hi Hailey,

If people are trying to create an update request to send out of Smartsheet and are only seeing a few contacts, make sure the other contacts they need are added to their Smartsheet contacts. More information on this is available in the help center: https://help.smartsheet.com/articles/796143-managing-contacts

Otherwise, if people are filling out an update request that they've received and are only seeing a few contacts, this list can only populate from the preferred contacts list on a Contact List type column. You'll want to add more preferred contacts for them to display in the update request's contact column dropdown: https://help.smartsheet.com/articles/504619-column-types#contactlist