Smartsheet for Jira workflow no longer able to sync

edited 12/09/19 in Smartsheet Basics

Hi all,

I have been using Smartsheet for Jira to share delivery content with customers and also provide project progress reports. However, on April 9th the sync with Jira stopped working. I followed up with our internal IT support and the Smartsheet superusers but I have been unable to uncover what the issue is.

The error displayed when syncing the workflow is "Resetting the notifications failed. Missing user credentials for this endpoint"

I have checked credentials both with Jira and with Smartsheet and everything is fine. I have checked my account configuration for the connector and everything looks good.

Has anyone encountered this issue before?

Smartsheets - Jira connector screenshot.PNG