Unable to Export to PDF

David Wood1
David Wood1 ✭
edited 12/09/19 in Smartsheet Basics

I've seen that others are starting to report a similar issue on the community board.

I was unable to export PDF's following the last upgrade of the system, and the same issue is back today.  This has a real impact on the way I use Smartsheet, and is becoming a tytpical frustration.

Smartsheet, can you comment on why this happens following updates please?

Stressed, 

 

Dave.

 

 

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Comments

  • david.cushman48361
    david.cushman48361 ✭

    First time I have experienced this issue as I am a first time user. I need to submit a schedule today and can't extract my information. 

    How long does this take to fix? I will probably need to evaluate other options if this is a common occurrence.

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  • David Wood1
    David Wood1 ✭

    Sounds like you've been unlucky here David.  Last time the issue was resolved on around 48hrs from memory. 

    Can't normally say enough good about Smartsheet, but as this function is directly related to reporting it is debilitating on a rather immediate level. 

     

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  • Kara Lumley
    Kara Lumley Employee

    Dave and David - 

    The printing issue has been corrected, and we apologize for the inconvenience it caused with your processes.

    Thank you,

    Kara

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