Configure "Request to join Smartsheet account" recipients

Josh Garcia

Currently, when existing contributors within our organization request a full license via the web application, an email is generated and addressed to the SysAdmins within our instance.

My preference is that those requests be directed to a single inbox for L1 triage, instead of creating email noise for our IT architects. 

Is there a setting to configure the default recipients of these types of requests?

Thanks for any input!

Josh

Shaine Greenwood

Hi Josh,

The license request emails are sent to all System Admins and there currently isn't a way to modify this behavior.

When you have a moment, please submit a Product Enhancement Request using the form under Quick links on the right to let our Product team know that you'd like to have this feature added to a future version of Smartsheet.

In the mean time, you might explore Enterprise SAML/SSO options to see if an SSO service can give you better control over who requests to have a Smartsheet account or license.

More information on our SSO/SAML set up can be found in our help center: https://help.smartsheet.com/articles/2476661-saml-sso-overview-enterprise