Not receiving notifications

Tommy K.

Hello all... 

I am fairly new to Smartsheet and this Community but have come across my 1st issue.  I have created a Smartsheet where multiple users will be entering data for items to be purchased through our Purchasing Dept.  I have created a formula where, when the "Ordered By:" and "Ordered Date" are populated, the "Status (Ordered?)" gets AUTOMATICALLY checked-off.  Upon this step, I have created a notification to be e-mailed to the person ("Entered by") that populated this data, notifying them that their item has been placed on order.

Prior to releasing this Smartsheet to my other co-workers, I wanted to run a few tests with this.  I did receive 2 notifications for 2 separate line items that I had entered.  But, I wanted to try it more than just 2 times.  Now, when I add another line, it does NOT send anymore notifications.  Don't understand what's going on.

I am attaching some screenshots of my settings.

Does anyone know what may be the cause of this?

Paul Newcome

Check your personal notification settings. You may have set it to not include your own changes. (see below)

Tommy K.

I do/did have this selected..

Paul Newcome

Hmm... I would try deleting the notification, recreating it, and testing it again. If it still doesn't work I would recommend getting in touch with the Smartsheet Help Desk.

Mike Wilday

I would also remove the condition about --- in any row where the status is checked. I think your initial statement covers the change and that might be causing confusion within the system. I would use that In any row where section to filter the data to only specific rows, but I think you want to know anytime that checkbox get checked on any row. Correct? 

Paul Newcome

I was thinking the same thing about removing that condition. It seems like it contradicts the first condition, but I wasn't sure.

Tommy K.

Thank you all.  I had tried deleting the notification, recreating it, and still... NO notifications are coming.  I had also removed the condition where 'in any row where'.  I will try reaching out to the Help Desk.  Hopefully, they'll be able to help.

Thank you.

Mike Wilday

Hmmm. Please let us know the outcome. We'd love to understand what was going on.