Reports Not Updating

mikehynes

I'm having issues where my reports are not updating. Is anyone else having the same problem?

morme

Yes, I am having the same issue right now, looking to see if anybody else was.

L_123

My reports are loading very slowly right now. I just built one that has taken 20 minutes to load 15 out of the 18 rows I need.

Paul Newcome

Smartsheet has been having problems on and off with their reports lately. All we can do for now is tell the help desk about it and wait.

Mike Wilday

status.smartsheet.org is always a good site to look at when you're experiencing issues with Smartsheet. I got a notification that they are investigating issues with reports. 

Paul Newcome

I forgot about the status site. Good call.

Gary Norton

I am having the same issue with a report not showing changes to the gantt which feed the report.  Is this still an issue in smartsheet?

Paul Newcome

It is an on again/off again issue it seems. Fortunately though it also seems to be happening with less frequency. Check the status site mentioned above to see if they are already aware of and working on an issue. I would also reach out to support to at least report the issue. Sometimes (not always though) they can refresh things on the back end of your sheets.