RESOLVED: Report rows not updating in a timely manner
Update 2018-07-16 18h EDT -- resolved bug.
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Very briefly:
Underlying sheet changes and Report content currently displayed changes appropriately, however if the expected row count changes (either higher or lower) it can be up to 4 minutes (or longer, but I don't have the patience to test today) before the rows update in the Report.
That is, if 10 rows are displayed but only 4 should be due to criteria, the 10 rows shown are correct, but there are too many. According to the criterion. Closing/reopening, refreshing, opening in a different browser does not help. Could be immediately updated properly. Could be longer.
I sent a video to support@.... and the auto-response says it will be up to 96 hours before they may get to it. If this is a universal problem (it is reproducible for me), then that's too long.
Craig
Comments
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Craig,
We're having the same problem with report rows not updating in general.
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Thanks Lisa.
Are any of your Reports using X-Sheet References? For me, the ones that are MAY be operating worse.
Craig
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No, not at all.
Now I'm also experiencing new columns added to the underlying sheets not showing up on the reports to include them on the report.
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Today it took nearly 10 minutes before my new column showed up in the Report Builder for use, despite repeated close/reopen of the Report (if close/reopen Smartsheet is the recommended solution, I will speed up my search for a new platform)
Craig
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Smartsheet has been having trouble on and off with their reports lately.
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The change made today (reported on the Status page: https://status.smartsheet.com/ -- "Reporting service delay")
appears to have resolved this for my test cases.
Craig
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I believe I'm still seeing symptoms of this issue. I updated a data sheet this morning with three new rows of data but the report running against that sheet has failed to update/recognize those three new rows. I will monitor the report throughout the day to see if it finally updates, but as of this posting, it has been 20+ minutes since the original update to the data sheet with no subsequent update to the report.
