How to pass the Product Certified User Exam?

suzybrown76

Hello smartsheet Community!

I have taken all of the eAcademy classes, but am having trouble passing the Product Certified User Exam.  Do you have any suggestions on how I can be successful in the future?

Many thanks,

--Suzy

Paul Newcome

The exam is "open book". Utilize your resources. Refer back to the various pdf's from the classes. Search the community. Most importantly... Take your time. Even if it takes you a week to finish the exam, as long as you pass you're good to go. Best of luck to you.

Sebastian Paasch

Hi Suzy,

Paul is completely right. Take your time and remember, it is totally OK to check the community for tips.

For example, if you cannot find the solution for the right function for the Red-Yello-wGreen balls, it is totally OK to check the community to find a function for a similar challenge. Then adapt the function part for part too the specific challenge from the test.

Also double check in the practical exam (spreadsheet manipulation) that you really covered every point. For instance, I forgot to answer one line :-)

 

Have a wonderful day and good luck with the next test

Sebastian

suzybrown76

Hi Paul,

I did not know you could take a part at a time.  I spent an hour the first time and did utilize some of the resources.  I just need to go more slowly.

Thanks for your comment!

suzybrown76

Hi Sebastian,

Thanks for your comment.  I only searched the help section of the smartsheet website.  I did not think of checking the community.  I was just taking the test at the end of the day.  I need to remember to take a little bit at a time.

--Suzy

Anna Henson

Hi @suzybrown76 and/or Fellow Community Members,

I just finished the eAcademy Learning courses offered by SmartSheets. I have a subscription purchase.

In your experience, as a subscriber, if you do not pass the first time, do you have to "re-purchase" the exam again? This affects how soon I attempt to take it.

Thank you!

Paul Newcome

@Anna Henson You are allowed to take each portion as many times as needed to pass. The only catch is that they roll out a new exam at the beginning of every year and the previous year's becomes unavailable. I do believe though that the paid subscription will allow you to take the next year's certification exam without extra cost incurred. I believe the way it works is that you are paying for the E-Academy and not necessarily the certification exam. So since the exam is part of the E-Academy, the cost is included in your subscription.

@Genevieve P and @Andrée Starå Do you have any insight into this?

Genevieve P.

@Anna Henson

Paul is correct! If you have a subscription to the e-Academy, then there is no cost to re-take the exam.

Genevieve P.

Here, I found an FAQ article that specifies that you can take the exam as many times as needed: https://help.smartsheet.com/articles/2478841-smartsheet-certification-faq

Paul Newcome

@Genevieve P Excellent! I just wasn't sure how it would work when the new one rolls out at the beginning of the year. I suspected it would still be included in the cost of the subscription, but I wanted to verify. Thanks!

Genevieve P.

Hmm... yes it would depend more on if your subscription is still valid than if it's a new exam. You will need to choose the correct year, after the new year's exam rolls out, but as long as your company's subscription hasn't ended you can choose the new year instead of the last without any additional cost.

@Anna Henson if you have any more questions, you may want to reach out to the certification team directly, using the email address at the bottom of this page: https://help.smartsheet.com/learning-track/getting-started-training/certification