Changing Email Addresses

maspring

Hello,

My colleague created an account for me while trying out smartsheet. We've since started a full implementation of smartsheet and I need to pull my old e-mail address over. 

Problem is that smartsheet is telling me that the e-mail address I want is in use by another account (even though I've deleted the account used in the trial). 

Is there a way to make sure that my old e-mail address is purged so that I can reuse it in my new account? 

Thanks

Shaine Greenwood

Hi maspring,

Currently Smartsheet remembers the email address that you've previously used, even if you delete the account that you've associated with it. Try the steps in this help article under the "Issue: Can't Add Email" section: https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account

If the steps from the help article don't work, please reach out to our Support team for further assistance.