Update Request Rules vs. Manual Update Requests

edited 12/09/19 in Smartsheet Basics

When I send out a manual update request it says my username via Smartsheets, and if someone hits reply, it goes to my email. 


If I set up an alert and action, it comes from Smartsheet Alerts & Actions, and if someone hits reply it goes to automation@smartsheet.com, and I never see this email. 


Is there a way to have the rules that send automatically come from my email and not Automation@smartsheet.com? 


I spend the last week creating a rule that updates itself, so I would not have to send out these emails manually, but all the information I am trying to get is sent nowhere. 




  • Hello,

    There currently isn't a way to change the reply-to email for an automated alert in Smartsheet.

    Update requests are designed for people to receive a message that prompts them to click an "Update" button, which takes them to a form so they can add information to your sheet.

    I'm a little confused as to why people are trying to reply to update request emails instead of using the update request functionality...You might try using a notification instead, which adds the person that triggered the notification as the "reply-to" email. More on notifications here: https://help.smartsheet.com/articles/542904-using-notifications