Barcode Scanner Issue

edited 12/09/19 in Smartsheet Basics

I have been trying to get the Barcode Scanning to work for our inventory spreadsheet.  I have the latest version of the Smartsheet on my iOS phone which is Version 5.1.  Everytime I try to scan a bar code it just comes up with the number or the letters of the Bar code and not a picture of the Bar Code itself.  I have followed the Directions on the web site and it is still is not working.


Please help


Thank You