Alerts & Actions not working

Daniel McGovern

I have set up several alerts, some are working, some are not. is there any reason why one alert would work and another not? can i attach my smartsheet for you to look at?

Andrée Starå

Hi Daniel,

It's difficult to answer without seeing the actual alerts. Can you share some screenshots or the sheet?

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Daniel McGovern

Hi Andree,

I contacted tech support via the phone and got my questions answered. you can close this thread.

Andrée Starå

Great to hear that you got it sorted out. What was the culprit? Could be useful for others that might have the same issues to see how it was solved.

Best,

Andrée

J. Craig Williams

Let me guess:

You were getting Alerts on other people's changes but not your own. (This is a personal setting configuration item often overlooked)

Craig