Notifications not being emailed

Kevin Minkoff

Hello anyone,

I created Alerts in a couple of sheets to email another user when a checkbox in a row is checked.  Emails are not being sent.  I'd love to know what to do, other than checking the box, "Include my changes in notifications" in Account > Personal Settings.

Thanks!  Kevin

Tim Meeks

check your alerts to make sure the frequency is set to right away instead of daily.  If you still didn't get the email, contact [email protected]

Andrée Starå

Hi Kevin,

Also, make sure that the general settings for Alerts & Actions are set to the right level.

Please see the attached link/screenshot for more information.

https://cl.ly/4d846a

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

SYSPK

This happened to me too. Perhaps a bug that came with the new changes?

 

Anyway it ended up working for me when I opened the notification settings again, unchecked my criteria and then re-checked them.

Kevin Minkoff

I set the frequency to "right away."  I did send a request for help to support.  Thank you for your reply.

Kevin Minkoff

Thanks for your reply.  I had set the security level to "Restrictive."  I only want other shared users to get alerts.  Is there a setting I need to change on the other users I'm sending alerts to?

Kevin Minkoff

Thanks for your reply.  I tried what you did.  Didn't work for me.

Andrée Starå

Happy to help!

No, that should work.

SYSPK

I take back what I wrote.

My alerts go out if it sends out all of the columns. But if I check off specific columns to go out, they do not.

 

Support is still looking into it.