Notifications not being emailed

Kevin Minkoff

Hello anyone,

I created Alerts in a couple of sheets to email another user when a checkbox in a row is checked.  Emails are not being sent.  I'd love to know what to do, other than checking the box, "Include my changes in notifications" in Account > Personal Settings.

Thanks!  Kevin

Tim Meeks

check your alerts to make sure the frequency is set to right away instead of daily.  If you still didn't get the email, contact support@smartsheet.com

Andrée Starå

Hi Kevin,

Also, make sure that the general settings for Alerts & Actions are set to the right level.

Please see the attached link/screenshot for more information.

https://cl.ly/4d846a

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

SYSPK

This happened to me too. Perhaps a bug that came with the new changes?

 

Anyway it ended up working for me when I opened the notification settings again, unchecked my criteria and then re-checked them.

Kevin Minkoff

I set the frequency to "right away."  I did send a request for help to support.  Thank you for your reply.

Kevin Minkoff

Thanks for your reply.  I had set the security level to "Restrictive."  I only want other shared users to get alerts.  Is there a setting I need to change on the other users I'm sending alerts to?

Kevin Minkoff

Thanks for your reply.  I tried what you did.  Didn't work for me.

Andrée Starå

Happy to help!

No, that should work.

SYSPK

I take back what I wrote.

My alerts go out if it sends out all of the columns. But if I check off specific columns to go out, they do not.

 

Support is still looking into it.