At Mentions in Slack

Tamara K

Hello,

I'm trying to configure Smartsheet so that when someone uses the @ mention in comments, the notification comes to Slack instead of email, but I can't find any documentation on how to fix that. I've configured Slack to talk to Smartsheet and Smartsheet to talk to Slack and enabled Slack at the account level.

Thanks for your help.

 

Corinne Flanagan

Hi Tamara,

Thanks for reaching out! You could potentially set up Slack channel notifications for when comments are added or updated, but the notifications won't look for the @ mention as would be necessary to push it to a specific user's Slack direct messages. 

More information on setting up notifications via Slack can be found here: https://help.smartsheet.com/articles/2476711-smartsheet-slack-notification

When you have a moment, please submit a product enhancement request to let our Product team know that you'd like the ability to configure Smartsheet to send notifications via Slack channel direct messages when the @ mention is used in comments. The product enhancement request form is located in the Quick Links section to the right of this discussion.

Cheers!

Corinne