Why a 10 Sheet Limit on Individual Plans? 10 sheets cost $168/year. 11 sheets cost $900/year?????

I love this service but it is killing me that in order to have 11 sheets, the Yearly Cost jumps from $168 to $900.
How does that make sense? Β
And if I want to have a template, that template counts towards the 10 sheet limit?
I can see myself paying for this service for years and recommending it to everyone (I have stopped recommending it due to this)...but I'm seriously considering cancelling my account now.
EDIT: I've recreated most of what I use from Smartsheets on Google Sheets...so I'll be moving to that instead. Β It's a shame since I like the way that Smartsheets does things and would be willing to pay $200+ a year for this service...but their money-grab has made me decide to move on to other offerings.
Comments
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Hi,
Templates shouldn't count against your limit.Β
Best,
AndrΓ©e StarΓ₯ - Workflow Consultant @ Get Done ConsultingΒ
SMARTSHEET EXPERT CONSULTANT & PARTNER
AndrΓ©e StarΓ₯ | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Ok. Β It says I have 9 sheets (8 sheets and 1 template). Β But that is a minor point here. Β
Β
Why does having 11 sheets require a Business account that REQUIRES 3 LICENSES? Β I'm willing to pay more...but to pay 4 times more for just a few more sheets?? Β I'm willing to pay for one Business License at a reasonable rate. Β
Β
I don't want to leave this service as I've found it better than others, but it's getting quickly to the point where I will have no choice but to find something else that will work for me.
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I understand your frustration, but Smartsheet and other businesses alike must haveΒ some differentiation between their tiers. That said, I would reach out to the Smartsheet support team and see if there are any options. They are always happy to help so there might be a solution for you.
Best,
AndrΓ©e
SMARTSHEET EXPERT CONSULTANT & PARTNER
AndrΓ©e StarΓ₯ | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I reached out to Smartsheets Support Team already. Β I'll try again.
Β
I understand that there must be some differentiation...but this is ridiculous. Β I'm willing to pay more. Β I'm willing to pay for one Business Plan User (why is three the minimum???? Β We don't all have businesses with multiple people)...I'm willing to pay MORE than for one business seat...but FIVE TIMES MORE IS INSANE.
I'm willing to pay for each additional sheet. Β
Β
This seems very poorly thought out. Β
Β
Just give me something reasonable.
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I think that the tiers are like this because Smartsheet is very generous when it comes to what you can do without a license when collaborating with others.Β
I hope thatΒ the team at Smartsheet can help you in some way.
Best,
AndrΓ©e
SMARTSHEET EXPERT CONSULTANT & PARTNER
AndrΓ©e StarΓ₯ | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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