One column is not populating from my form
I have a pretty straightforward form set up but one field (one column) is not populating into my sheet for some reason. It's a contact field with dropdown options. It shows the dropdown and lets me select values, but when I submit, they don't show up in the sheet, although all the other columns do.
I've tried deleting and recreating both the form and the column, but I'm still having the same error. Can't figure out if I'm doing something wrong or if it's a bug. I have another sheet with a similar form and column that is working fine.
Comments
-
Hi Megan,
Thanks for reporting this. There's currently a known issue where forms with a contact field (with "Allow multiple contacts per cell" checked) can omit the contact data if the form also contains an attachment field, or if the contact field is hidden in the form. We plan to resolve the issue this week.
Best regards,
Daniel
-
Hi Megan,
Is the contact column restricted to specific contacts?
I hope this helps you!
Best,
Andrée Starå - Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
UPDATE: After some experimentation, it looks like this problem only occurs when I have an attachment field in the form. Once I remove the attachment field, the contact field works again. This seems like a bug to me, but does anyone have any ideas...?
-
Hi Megan,
Yes, I can confirm that this is a known bug that we plan to fix this week. Thanks for reporting.
Daniel
-
No, it has pre-populated contacts, but is not restricted to those contacts. I just tried restricting the column to see if that would help, but it didn't change the outcome.
-
Okay, thank you! Glad to know I am not crazy.
-
Ah yes! I forgot about that bug.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Hi Daniel,
I am having this same issue (case # 03448293 ). I do have an attachment option on my form. Was this bug fixed?
Aubrey
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.6K Get Help
- 433 Global Discussions
- 136 Industry Talk
- 465 Announcements
- 4.9K Ideas & Feature Requests
- 143 Brandfolder
- 147 Just for fun
- 63 Community Job Board
- 466 Show & Tell
- 32 Member Spotlight
- 2 SmartStories
- 298 Events
- 36 Webinars
- 7.3K Forum Archives