One column is not populating from my form

Megan.Boucher

I have a pretty straightforward form set up but one field (one column) is not populating into my sheet for some reason. It's a contact field with dropdown options. It shows the dropdown and lets me select values, but when I submit, they don't show up in the sheet, although all the other columns do.



I've tried deleting and recreating both the form and the column, but I'm still having the same error. Can't figure out if I'm doing something wrong or if it's a bug. I have another sheet with a similar form and column that is working fine.  

Daniel Stein

Hi Megan,

Thanks for reporting this. There's currently a known issue where forms with a contact field (with "Allow multiple contacts per cell" checked) can omit the contact data if the form also contains an attachment field, or if the contact field is hidden in the form. We plan to resolve the issue this week.

Best regards,

Daniel

Andrée Starå

Hi Megan,

Is the contact column restricted to specific contacts?

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant @ Get Done Consulting 

Megan.Boucher

UPDATE: After some experimentation, it looks like this problem only occurs when I have an attachment field in the form. Once I remove the attachment field, the contact field works again. This seems like a bug to me, but does anyone have any ideas...?

Daniel Stein

Hi Megan,

Yes, I can confirm that this is a known bug that we plan to fix this week. Thanks for reporting.

Daniel

Megan.Boucher

No, it has pre-populated contacts, but is not restricted to those contacts. I just tried restricting the column to see if that would help, but it didn't change the outcome. 

Megan.Boucher

Okay, thank you! Glad to know I am not crazy. 

Andrée Starå

Ah yes! I forgot about that bug.

alopez

Hi Daniel,

 

I am having this same issue (case # 03448293 ). I do have an attachment option on my form. Was this bug fixed?

 

Aubrey