Dear Tech Support,
Is anyone answering tech support issues...?
Regards
A coworker just got a response in about 24 hours earlier this week...
well mine has been 5 days.....still nothing, let me know what your coworkers secret is.
I'm not sure. I personally never go more than 24 hours without a response either (not including weekends and holidays of course).
I sent in the same support request again and was given another case number yesterday...i'm trying to send out a scheduled file attachment which has worked in the past.
But its now showing this error:
formName: ajaxformAction: fa_scheduledUpdateSaveserverStatus: falseserverStatusText: CriticalExceptionerrorCode: 6
I've never seen that one before.
I have multiple items that each have their own statuses and that roll up to "workstreams" or swimlanes. On the dashboard, I would like to show the progress of the items by swimlane without breaking it out into separate widgets for each. This would ideally be a stacked bar where each bar represented the Items and was broken…
I have a workspace that I created with two subfolders. A user needs to have access to only one of them but when I have that folder selected, I can only share the entire workspace with them. Is there a secret way that I can share the parent folder and ensure that any new files created will be shared with the same people? I…
I have a Pro plan but I cannot create ANY reports. The system does not allow me to choose a folder, and consequently a sheet to create a row report and suggests an upgrade to Business or Enterprise. I'm quite new to Smartsheet and feel a bit disappointed with this limitation, or maybe I'm just doing something wrong. Alberto
