Issues with opening some tabs in Smartsheet

James Niven

For sometime I have had issues opening some tabs within our company smart sheet application.

I had tried various ideas to try and resolve the issue.

I have 4 tabs which I have been given access, in the beginning they opened just fine, it's in reason months I have had issues opening them. So the owner of the smartsheet just gave me access to two new tabs and these open just fine.

I have contacted our IT department and they cannot figure out what the issue may be, I think it my computer, because I can go to another computer and log into smartsheet and open any tab just fine.

I am running IE 11 and we have tried Chrome and I get the same issue.

All I seem to get is the spinning donut when trying to open a tab, the session times out and I can then get to the home tab and download each sheet from there but this is not what I need, I need to see the attachments to the rows that others have entered.

 

Can someone please think of a solution to work around this? I t department have tried all sorts of things and nothing is working.

Thanks

James Niven

So, I take it no one has come across this issue?

Thanks

Andrée Starå

Hi James,

I've seen an issue with Chrome and the zoom level but it didn't show a spinning wheel, so I don't think this is the same issue.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

James Niven

Thanks for the reply Andree!

Andrée Starå

Happy to (try) to help!

Have a fantastic day!

Best,

Andrée

Alejandra

Hi James, 

I see you've submitted a support ticket regarding this matter. If you're still unable to open specific sheets please respond to the existing email thread to let us know. 

 

James Niven

Hi,

This is issue I was having is now working. I don't know why, but it just started working late last week after months of no access to certain sheets.

Thanks to all who responded to my question!