Message Placeholders

lisarae723

Hi everyone,

Does anyone know of issues with setting up "Message Placeholders"?? I followed the steps, refreshed, logged out, then back in but nothing happens. Not sure what Im doing wrong.  Ive attached a screenshot. 

Andrée Starå

Hi Lisa,

I'm not sure what you mean. Have you received any alerts after you set up the placeholders?

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

lisarae723

Hi Andree

Thanks for your prompt response:)

No, Im not getting any alerts. 

Andrée Starå

Happy to help!

Did it work before?

Have you tried to trigger it by checking the in progress column?

Best,

Andrée

lisarae723

Yes, I checked the box. saved, refreshed etc. Nothing is happening. So weird:)

 

lisarae723

...Forgot to mention, I was never able to get it to work for me. 

Andrée Starå

Ok. Begin with checking the permissions in the Alerts & Actions overview (cog up right) and also check your personal settings in Smartsheet General Settings  (cog up right in the main window)

If you can share screenshots or the sheet that would be helpful.

Best,

Andrée

lisarae723

Hey Smartypants,  

It worked! Not sure why my permissions changed but, it was set at most restrictive. Thank you!

Andrée Starå

Smartypants! 

Happy to help!

Glad that you found what was causing it.

Best,

Andrée