Welcome to the Smartsheet Forum Archives

The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.

Started new sheet. Power went out. All work is GONE. Any way to recover?

edited 12/09/19 in Archived 2015 Posts

I'd just put in roughly 50 lines of tasks in a new sheet. Hadn't manually saved it, yet. Power blipped out for a few seconds. After everything loaded back up, EVERYTHING was gone from the sheet.


I checked my Personal settings under Account. It was set to auto-save after 3-minutes of inactivity and also to auto-save when the sheet was closed. Since I was working constantly and hadn't closed my sheet, I guess I didn't meet either of these criteria. I've never met a program that depends on your INactivity to auto-save. But that's beside the point at the moment, although it should be changed to just auto-save PERIOD after a certain amount of time.


So is there any way to recover my work? There's nothing in the Deleted Items folder in the Home tab, although that doesn't surprise me.  My sheet is just blank.  Is there anything I can do to get my stuff back?


  • Tim Meeks
    Tim Meeks ✭✭✭✭✭✭

    Have you emailed support?  [email protected]


    Unless you made a back up, they may be the only ones who can recover.




  • JohnHinkle
    JohnHinkle ✭✭✭✭✭✭
    edited 11/20/15

    Definitely email Support, they are helpful BUT if you did not save your work, there wont be anything for them to recover. 


    Best practice for future use (for ALL computer programs/apps): SAVE YOUR WORK! It takes half of a second: CTRL + S or CMD + S (PC/Mac). Make it a habit to save your work, no matter what application or medium. It will save (ha!) you many headaches. 

This discussion has been closed.