Sign in to join the conversation:
If I send an automated alert or update request to someone's inbox, and they reply directly to the email (so they're sending it to automation@smartsheet), who will it go to? I don't see them getting an email from Mailer Daemon.
Hello,
Thanks for your post! Currently, automation@smartsheet.com is essentially an email generator and nothing more, so replying to the email serves no function. If you'd like to submit a Product Enhancement request, you can use this link or select the quick link to the right: Submit Product Enhancement Request
In the meantime, I recommend utilizing Approval Requests. With an Approval Request, they'll still be able to see all of the information in the alert, and they can submit a comment which will populate the original sheet if needed. Additional resources below:
I hope this helps!
Kind regards,
Isaac JSmartsheet Support
The Issue My project-specific metadata sheets use INDEX/MATCH formulas that reference the Intake sheet using a Project ID. When the automation archives rows from the Intake sheet, these formulas break because they can no longer locate the source data. Example formula: =INDEX({Project Intake Name}, MATCH([Project ID 1]@row,…
Two of my five automation workflows appear to have just randomly stopped performing on April 9, 2026. All others, which would/are performing as normal and would be functioning alongside the other workflows, are functional and appear to be untouched by this 'bug'. Help I've tried all that I can think of.
I need to add 2 horizontal lines to my stack chart to show when we have over allocated for our resources and where our average is. Does anyone know how to make this happen in a Smartsheet dashboard?
