Opening Drop Box attachments via cell phone app

Al W

All attachments for my Smartsheet program are from my Drop Box file on my computer. Staff with access have not had issue accessing them within our network. A staff member has indicated he was unable to open a file from the job site via his cell phone. I have reviewed Drop Box Help and SS Community and have not found the proper way to Share all files from my Drop Box folder. From my Drop Box file I try to click Share and add an email it will not let me. I looked on Smartsheet and could not see where to allow my Drop Box folder to be shared. 

In summary, I do not know if the problem is in Drop Box Sharing or in Smartsheet Sharing.

Any assistance would be appreciated.

 

Al W

Alejandra

Hello,

Try having them download the Dropbox app to see if that resolves their issue. According to this article, the Dropbox app lets you use third-party apps to open and edit files: https://www.dropbox.com/help/mobile/access-dropbox

I hope this helps!