Smartsheet Barcodes

Braun Rosenlund
edited 12/09/19 in Smartsheet Basics

Hello All,

I have a sheet that has a specific barcode for each card. Ideally we would use the barcode functionality to scan an item, then select the option to bring you to the correct card. With it set up, when I go to test it, it only works occasionally. It will usually only bring me to the column that the card is in and not directly to the card. Every few times it will bring me directly to the card. 

Does anyone know why this is?