Recover smart-sheet project plan from previously saved copies

Renato Farina

the owner of a project plan has mistakenly deleted a great deal of lines in the master plan.  my question is, can a smartsheet project plan be recovered from previous saved versions?

 

greatly appreciate any feedback that can help to recover a recent copy of the plan

 

Renato

J. Craig Williams

Renato,

 

Are you doing backups? Perhaps an system admin is doing them for you?

Or perhaps a recent export?

If not, you are out of luck,

 

If you  are on the Team or Enterprise plan, the backups can be automatic and recurring.

See this article on backups:

http://help.smartsheet.com/customer/en/portal/articles/506499-backing-up-your-data

 

If the answer any of the questions is yes, then I can give tips on reconciling old and new versions.

 

Craig

Andrew Gross

I had a similar situation recently (we didn't have backups enabled) and I now have a particularly sensitive spreadsheet emailed every weekday.

Travis

Renato, backups are your best option for recovering data but its likely our Support team can email a checkpoint of the sheet to the sheet owner from before the rows were deleted.

 

Email support@smartsheet.com with the name of the sheet, the email address of the owner, and the approximate time and date the rows were deleted. 

Renato Farina

thank you all for your responses.  

 

I followed Travis advice and the support team was in fact able to send me a checkpoint of the sheet.  this was perfect and we were able to recover all missing lines!

 

great support, smartsheet team!  thank you again and greatly appreciated!