New Navigation Improvements to Smartsheet

New Navigation Improvements to Smartsheet

Shaine GreenwoodShaine Greenwood Employee
edited 08/16/19 in Announcements


On December 13th, we made navigation improvements to Smartsheet. These updates include removing Smartsheet tabs in place of browser tabs, and a new left panel where you can access your Smartsheet items.

For details on these changes, please visit this dashboard. The dashboard includes a helpful instructional video as well as links to a blog post and FAQ.



To help ease the transition to the changes, we’ve set up a half an hour webinar of demo and Q & A with members of our design and product teams. The event is called "Smartsheet New UX Q&A" and is scheduled for Monday, December 17 from 8:00 am - 8:30 am Pacific Time (USA).

Here's the webinar registration link:

We hope you can attend!



  • Saving between sheets ---

    Based on the new design it is much more likely that a user (of any type) will navigate between sheets by using URL tabs on their browser. This requires remembering to hit save on the sheet. In the old setup, when you updated one sheet and navigated to another, the system automatically saved your work.

    This is a step backwards.

    Can this be addressed?

    Thank you

  • Open Left Panel ---

    Is it possible to add a feature to pin the left panel so that it always is open? In a typical management activity I will move between 5-10 sheets in 30 minutes, it is now an extra key stroke (or a couple) to open the left panel. It would much more efficient to pen the left panel open

    Can this be addressed?

    Thank you

  • I like the new navigation window look and layout. I however, do not like the new browser tabs. Would rather have a combination of the new navigation window and the Smartsheet Tabs. This new method of opening sheets also eliminates the functionality of the Dashboard that I have setup for the men on the shop floor. Each time they click on a link in the Dashboard it opens the sheet in the current Browser Tab thus closing the Dashboard. What then is the point of the Dashboard which is the main feature we use here. The only way to have a sheet open in a new Browser Tab is if it already exists in your Recent or Favorite folder(s). You then are required to select the collapse (Hamburger) button to the right of the pin and select "Open in new Tab". Not nearly as productive as before. Not liking it...

  • I hate the new layout.  I want my tabs back.  I worked before seamlessly navigating between all the sheets I needed to be open at the same time. I am now wanting my company to get rid of SmartSheets and just go directly to Google Docs.  At least it is free.

  • Another vote to restore the old layout and allow multiple sheets to be open at once.  Forcing one active sheet at a time is many steps backwards and must have been an oversight - please restore the Smartsheet tabs ASAP.

  • I really miss being able to have the left navigation strip stay open (what you see when you click on the home button). I am doing a lot more clicks to get back to home base and view my different files. I'm finding it to be very frustrating. I would also like to pin open the Home navigation strip.

  • Please go back to allowing more than one tab open at a time. I need to frequently flit back and forth between tabs/sheets. This is more clicks. By having several tabs open it allows you to be working on several things at once and "know where you were" on the sheet. I don't like going back to the last opened strip and opening back up where I was. I keep saying to myself....where was I??

  • This update is brutal. Major step in the wrong direction.

    Ill likely be talking to my team about scrapping smartsheet unless this is changed back to the way it was 

  • A fix I have found for saving sheets is changing the automatic saving interval to 1 minute.  That way if I forget to save before switching to a new tab it will only be a minute before others see my changes.

    To be honest I wasn't looking forward to this change when I heard about it, and to some extent I am still not thrilled. But I am invested enough to stick with it and see what comes next.

  • Ok so, the biggest issue for our users is that with the SmartSheet tabs when we opened the interface all our recently used sheets were opened and we could just jump between them. Now we open them in browser tabs but of course when we close the browser and open it again we have to re-open all our tabs.

  • Hi Laura,

    I'm not affiliated with SmartSheet in any way but I'm curious to know why opening your sheets in separate browser tabs doesn't work for you?

  • Brad JonesBrad Jones Top Contributor

    +1 to the ability to pin the navigation window to the left.

    Now, every time I start working in a sheet and want to open another one I have to:

    1. Click on the three lines

    2. Click on the home icon

    3. Click on the workspace

    4. Click on the sheet


    This new design added two clicks to my workflow.  Yes, I know about the shortcut, but most of my users do not - and they are who I care about.  (cough cough hint hint care about the users)

  • Brad JonesBrad Jones Top Contributor

    Yup.  Once again they tweaked the interface instead of fixing old problems.

    Now we're stuck with the new system that requires more clicks and removes some functionality.  Not happy.

  • These changes are horrible.

  • Let's take something that was once simplistic and fluid and make it difficult and clunky. Is Smartsheets now a government entity? 


  • I think you nailed it.  And, I don't think they will ever reply or acknowledge any of the complaints.

  • Tend to agree.  Tabs were a much better approach to navigation.  I'd say this is a major step backwards and has significantly reduced the value of Smart sheet in my organization.

  • I'm struggling myself.  It's actually created extra clicks for me to constantly click the Navigation window and then the home button.  So my fall back is to do  like I did before which is to have 5 or 6 Smartsheet sessions open so I can have 6 sheets active at a time.  Saves me time from getting back to home.

  • I AGREE!   It's actually created extra clicks for me to constantly click the Navigation window and then the home button.  So my fall back is to have 5 or 6 Smartsheet sessions open so I can have 6 sheets active at a time. Frustrating. I shouldn't have to open Smartsheet in 6 IE tabs to work more efficiently.

  • Please revert the tabs, or make it user-selectable. 

    The new system is much less efficient.  I routinely switch between several specific sheets, so having them open open and ready to go in one window when I log in to smartsheet was a boost to my workflow. 

    Browser tabs are a poor workaround because I now have to open each tab individually every time I login. It is slower, less organized, and clutters my browser.


  • Without wanting to be too negative, nearly all my colleagues who use Smarthseet within the organistion have complained. It is a backwards step. 

    The left hand side bar needs to be able to be pinned. Far too much clicking now has to be done to quickly navigate. 

  • Loann McGeeLoann McGee ✭✭✭✭✭

    I am in agreement that the new layout isn't work-efficient. I have a set of 8-10 sheets/reports that I constantly go back & forth on, and they were always one click away.

    I appreciate the attempt at streamlining, but this just isn't effective for a busy work day.

    Can there be the option to use the new layout or the classic version? 



  • Yep -- I definitely think we're going the way of Google Docs.  Just like Smartsheet except it is free AND you can see people making changes to a sheet in real time and do not have to refresh.  Thanks for making things more difficult Smartsheet.

  • Richard Rymill SBPRichard Rymill SBP Top Contributor

    Sad to say that the above comments reflect my disappointment and that of my colleagues and clients.

    My immediate issue is... when using Tabs in Chrome to hop from sheet to sheet as we do our work, the Auto save used to work well. However not in that scenario which is really annoying. 

    I can only hope for Smartsheet's own sake there is a Back Button and they use it! Mark Mader, we love what you have done in the past, but this is a mistake, please reverse it?

    We can probably manage with the new system if we have no choice and we will find workarounds, but just to prove you care about us all, Reverse it? 

    Richard Rymill 

    Lead Consultant at Smarter Business Processes who make our living helping Smartsheet users get the best from it.  

  • Soooo.....When are they changing it back?

  • Have to add my name to the many who are upset about the navigation changes. I realize upgrades can take time to get used to, but this one is actually about efficiency--it's been lost. Quite a few more clicks to achieve what I need to, the open left panel takes up much-needed screen space, and the non-permanent layout/sorting of the sheets is a nightmare! We are so disappointed as this is costing us time. Please adjust the update so tabs are again an option. 

  • I really detest this new set up.  The tabs were a much better option.  I could quickly jump from one to another and when I wanted to close one, I simply clicked the X.  Now, I have to open multiple browsers or tabs or save them as favorites, which I generally don't want to do because I'm not in most of them frequently enough to make them a favorite.

    Go back to tabs!

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