Smartsheets sends alerts for templates

edited 12/09/19 in Smartsheet Basics

I have an issue where we have created a bunch of templates that include notifications. Those templates, even though they are not active sheets are sending reminders to the individuals denoted in the column specified in the template even though they are not necessarily assigned to any tasks (because it is a template!). Any ideas on how to stop these notifications?



  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭


    To me, it sounds like a bug. I would recommend that you reach out to the Smartsheet Support Team.

    Smartsheet Support Team

    I hope this helps you!

    Have a fantastic weekend!


    Andrée Starå

    Workflow Consultant @ Get Done Consulting


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭

    Have you considered disabling the notifications on the templates? And making it a practice when you create a new project from the template to re-enable the notification? 

  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭

    I would also make sure you are actually using the "template" as a template and not just a sheet that you make copies from.