Reports not sorting by assignee?

Does anyone else have issues with newly created reports not sorting by Assignee? I am perplexed, have initiated the sort order to be by assignee and nothing happens. Can someone please confirm I am not just seeing a photographic memory of the report before it was sorted?

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Isaac Jose

Hello,

Thanks for your post! Our support team is currently investigating an issue with sorting on Contact List columns in Reports. In the interim, I have found that editing the column properties of my Contact List columns to "Allow multiple contacts" seems to allow me to sort my report correctly. I recommend submitting a new support case at https://help.smartsheet.com/contact so that they can keep you updated on the status of this issue.

Thanks!

Isaac J

Smartsheet Support

Mike Wilday

Thanks, I submitted a ticket regarding the issue as well. Much obliged for your response.

Craig Blakey

I am having the same issue - cannot sort a report by contact list.

dbknox

I have the same issue. Following!

Mike Wilday

Please submit a support ticket letting them know what you are experiencing!

JLC

This issue is occurring for me too.

Mike Wilday

@Jaye Tatone. Please submit a support ticket letting them know what you are experiencing. They have acknowledged this is a bug and they are working on it. But the more people that report it might increase their response time.

JLC

Thanks Mike, already have.

aliblystone

We're having this issue as well, but I can't submit a support ticket, says I'm not authorized....

Gordon

Same problem here - I also submitted a support ticket. Is there a "known issues" page anywhere that we can check?

Gordon

Unfortunately, editing the column is not practical - I have over 200 sheets in the report scope.

Faith Glass-Wilson

Has there been any updates on a resolution for this issue?

Mike Wilday

Hmmm. This is all that I've heard about the subject.

Isaac Jose

Hello,

Thank you all for your posts and support ticket submissions. I am posting to confirm that this bug has gone through support team's investigation and is currently in progress with our engineering team. I don't have an estimated time to resolution, however rest assured that our engineering team is aware and engaged.

Thanks all for your patience.

Isaac J

Smartsheet Support

kagrawa

My boss wants to see a report where each person's (assignee's) task rows are grouped together. Not working as of 3/8/2019. Thanks for working on the bug.

[EDIT / ADDITION BELOW]

WORKAROUND:

I created a new text/number column that is simply set to "equal" the other column (=[Primary Assignee]1). I then include that column in the report and sort by it instead of the main Primary Assignee column.

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