Google add-in: "Combine into one file" changes the orientation of the document

artistcentral

Hi there,

Help!

I'm using the SmartSheet add-in to print onto custom envelopes via Google Docs.

I've laid out the merge fields so they print in the right spot of my envelope.

The doc in Google is Landscape.

When I create individual PDFs or Google Docs, they appear as landscape too.

However, when I "Combine into one PDF", the final document is portrait and doesn't print the fields in the right location.

Help!

Cheers,

Jessica

Joseph Miller

Hi Jessica,

 

Chances are you have a header and footer in the Google Doc. If that's the case, there are known issue with creating a single PDF, where it cuts out the header and footer, which throws off your formatting and alignment for the entire document. 

 

If you want to create a single PDF, I'd suggest trying to remove the header and footer from the Google Doc, and try it that way. 

 

If you still have issues, shoot an email to smartsheetlabs@smartsheet.com so we can do some more troubleshooting.

 

Cheers,

Joseph