Added row in smartsheet cannot be retrieved in reports

ehkcmasaya

I have a sheet with all the data I need for reports, dashboards and other summary sheet. My trouble is, whenever I add a row in the source sheet, it is not reflect in my reports. Example, I have a report with a simple criteria/filter of retrieving any row with type = PROJECT. However, the newly added row is not reflected to the report. I also tried to remove all the filters and just reflect what report can retrieve from the source sheet, and I confirmed my newly added row is not reflected. 

Note: All I did differently is that I have another summary sheet that references to the source sheet. I also moved the reports to a new folder but of the same workspace. thats all. what could be the problem?

Dennis A. Garcia

Experiencing the same problem. It seems there is a problem with smartsheet reports.

Andrée Starå

Hi Dennis,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Smartsheet Support Team https://app.smartsheet.com/b/response?type=11 

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Paul Newcome

Reports seems to be the problem child of SS. Right about the time things are running smoothly, Reports has to go and act up...

JLC

Nothing on the health status about this issue, which I too experienced late last night. Interesting!