YouTube embed into Dashboard, but video unavailable play error

Cary

Hello there!

Loving the new things you can embed into Dashboards. Testing with YouTube video and I'm getting a video unavailable error when trying to play the video on the desktop.

Any ideas on how to resolve?

Alejandra

Hi Cary,

Please make sure that you’ve followed the steps for embedding a YouTube video outlined in the help article here:

https://help.smartsheet.com/articles/2477606-web-content-widget

If you’re still having trouble, I recommend working with our Support team on this so they can help you troubleshoot. You can submit your support ticker here: https://help.smartsheet.com/contact

elonvengas

The videos that were displaying this on embed had "Copyrighted" music playing in the background. YouTube apparently does not play videos like this while embedded. We had our user remove the audio and re-uploaded the video and everything is working fine now.