Enterprise Account login

az1

A while ago, our account was merged into a company enterprise account and all existing sheets I believed transferred over. Account administrators changed etc. If I want to add new users at the same company to Smartsheet can they just click log in using your company account or does someone have to add them as licensed user or share a sheet or do something else in order to gain access? For enterprise accounts, can these new users start creating sheets right away?

Nicole Tellez

Hello AZ1.  It depends on how the new Account Admin has the account set up.  I am the Admin for an Enterprise Account at my company and I have it set up so that users need to be added by me.  My default is to add them as a collaborator, unless a license was requested with a business need. 

You should find out who your Admin is and they can answer your questions that are specific to your Smartsheet instance.