Alert from webform entry not working

BBS Karen

We use a webform to enter new orders into Smartsheet, and need a notification to go out to several team members when one is to be rushed.  All team members receive other alerts from changes in that Smartsheet, but this one that needs to be driven from the moment of order entry isn't working.

Here's a screenshot of how it is set up currently...is something missing?

Andrée Starå

Hi Karen,

Try disabling/enabling or cloning the Alert and see if that works.

Did it work?

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

BBS Karen

Disabling/enabling seems to have done the trick!

Andrée Starå

Great to hear that it's working again!

Best,

Andrée