Welcome to the Smartsheet Forum Archives
The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.
Anybody else having trouble with reports this morning? Did checkbox behavior change?
I have reports for each team member and the tasks they are assigned. The reports are now missing the majority of the tasks assigned to that person. (Not all). I have checked the source data and the report filter criteria. Nothing has changed. I cannot get any previously created tasks to show in their reports. The only way I have been able to get something to show is to create a new task at the bottom of my sheet. Any feedback would be greatly appreciated...
Comments
-
I am having the same problem this morning...Β Mine are not dependent on any checkboxes however.Β The majority of tasks that should appear in a report are not - even though nothing has changed.Β I too have checked the data and report criteria - I even tried creating a new report to ensure I wasn't missing something small...
-
Same issue here...
-
Glad to hear I'm not the only one. I also tried creating a new report, but no luck. It does seem to be directly related to checkbox behavior. Hey, West Coast! Wake uuuuuup!Β
-
I have a similar issue on two of my reports, that just started this morning.
One of my reports looks for a blank check box on another sheet. the report should have had 14 rows based on the boxes checked on the sheet, but only 2 were showing up. I was able to fix the issue by checking off all the boxes on the sheet, re running the report, then un-checking the appropriate 14 boxes and re-running the report yet again. the report is now correct. the other report had a similar issue, but instead of looking for an unchecked box, it was looking for a blank date column. I had to fill in all the dates, then delete the one that were originally blank. then the report populated correctly.
This is a concerning issue, as it defeats the whole porous of having reports. I only noticed the problem because most but not all of the items in the report were missing. If only a few were missing, I probably would not have noticed.
-
Yup. In order for it to show in the report, I had to tick the checkbox, and then untick it.Β
Β
What has transpired, Travis?
-
Same issue here. Every Team member report is missing more than half of their tasks.
I have been having issues with reporting for 2 weeks, now and have had no luck with tech support being able to find a solution.
Everything went FUBAR the moment the last update went into effect.
I am trying my best to be patient but I am beginning to lose faith, here.
Β
-
I am having issues with my reports as well.
Β
I have a "Complete Date" column which my report will generate informaiton if it is blank. Β This is not working as it should even after testing new reports. Β There has to be an issue on the SmartSheet side of things. Β I
Β
An update would be great so we understand what has happened and what we would need to do to get our reports working again.
-
Same here - our team is using multiple reports for their work flow that are pulled from 2 different sheets. Everything that is supposed to be on the reports related to checkboxes is completely out of whack.Β
Β
We're working from the main sheets right now but getting this straightened out asap would sure be helpful.
-
Hi to Travis & Support there seems to be a mismatch in your system, the Staus Page is showing that all is well and clearly it is not? Please fix and advise asap?
Β
RichardR
Β
-
Hello Everyone,Β
Β
Thank you for letting us know. I can confirm that we are looking into this issue and working on a resolution as soon as possible.
Β
-ZackΒ
-
Hello Everyone again!Β
Β
I just wanted to update you all that we were able to get the status page (status.smartsheet.com) updated so you can be alerted of the issue and it's progress.Β
Β
Β
-
Thanks Zack...I've noticed some flip flop when refrshing reports AFTER the "completed failover of our reporting infrastructure". I can hit refresh multiple times and still get the erroneuous results intermittently. I'm not sure if that is a result of the active monitoring or if the issue is not entirely resolved. Thanks for the feedback.
-
Hello Preston,Β
Β
We were able to implement the fix and it has resolved the issue for most users. If you are still having trouble with the report, please email support@smartsheet.com and we'll be sure to investigate further, as it's possible there is another issue happening, or a residual problem from the issue earlier.Β
Β
Emailing support will allow us to troubleshoot the issue and see what the cause of the issue is.Β
Β
-Zack
-
I responded to Steve from customer support with this information. Is that sufficient, or should I start a new ticket?
-
Hello Preston,Β
Β
Responding to Steve will be perfect. He'll get back to you as soon as he can with additional information.Β
