Dashboard formulas - Need to count if a person is included in Owner Column and the task is not close

JFrye
✭✭
Trying to calculate the number of tasks by person that are not closed. I currently have:
=COUNTIFS({Tracker Range 6}, ="Andy", {Tracker Range 2}, <>"CLOSED")
Where the Range 6 is the Owner column and Range 2 is the Status Column (Open, Closed, Hold).
I am getting responses, but I think it is only counting where the owner is the only entry in the cell...many have shared ownership. How do I indicate where the name is included and not the only entry?
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