Slack Connection went down

Whitney123

Hi,

We have both email and Slack notifications set up to notify project managers when creative requests come in.  Last Thursday I renamed the Slack channel, and the PMs stopped receiving notifications through Slack.  I received an error message stating the rule was invalid, so I updated to connect with the new Slack channel name, thinking this would resolve the issue.  Unfortunately it hasn't.  Any idea what might be happening and how I can solve?

Thank you.

Andrée Starå

Hi Whitney,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? That would make it easier to help. (share too, andree@getdone.se)

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Alejandra

Hi Whitney,

I see you submitted a support ticket regarding this issue. Based on what I found, it sounds like your alert wasn't being sent after you renamed the Slack channel, but the issue was resolved once you re-enabled the alert.