Terminating a Team account

krishna

We have a Team account but no longer need to use Smartsheet. I've received a reminder that we will be receiving a renewal invoice in the next couple of weeks. I tried to follow the instructions in the help files to cancel the account via the Plan and Billing Info section of our account page, but there is no option appearing to cancel the account. See screenshot.  I sent an email but had no response. 

Any suggestions?

Andrée Starå

Hi Krishna,

Are you the System Admin of the account? (see below for more info)

Who Can Perform These Actions

To perform the actions described in this article, you must be logged as one of the following user types:

• For an Individual plan (formerly known as Basic) or for a legacy Advanced plan, you must be the licensed owner of the account.
• For a Business or Enterprise plan (or for a legacy Team Plan) you must be a System Admin.

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

krishna

Yes I am sys admin.

 

Andrée Starå

Ok.

Which payment method are you using?

Best,

Andrée

krishna

Invoice

Andrée Starå

That's weird!

Have you heard anything from Smartsheet?

Best,

Andrée