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Smartsheet Calendar and New Widget

I attempted to launch Smartsheet Calendar from the new widget in the upper right corner.

The App launched, asked me to sign in via Smartsheet, accept the terms and conditions and when I did, none of my existing calendars are visible.

The calendars are still accessible via separate browser bookmarks.

Anyone else experience anything similar? Any advice?

Screen Shot 2019-04-05 at 9.55.03 AM.png

Screen Shot 2019-04-05 at 9.55.51 AM.png

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Andrée Starå

Hi Kyle,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Kyle Morgan

Hi Andree,

I contacted support on Friday, 12:19pm PST (case number is 03297885) and have not rec'd any followup.

I was hoping that the issue would've worked itself out over the weekend but, unfortunately, it is still there.

Alejandra

Hi Kyle,

I've let our Support team know that you haven't received a response to the case you've submitted —they'll reach out to you shortly.

Andrée Starå

I saw that Alejandra answered already!

Let me know if I can help with anything else!

Best,

Andrée

Kyle Morgan

Thank you, Alejandra.

Support reached out within a few minutes of your post.

And the issue appeared to resolve itself at the same moment the newsletter announcing the launcher arrived in my inbox.

Much appreciated.

Alejandra

Hi Kyle,

I'm glad to hear the issue has been resolved!

For anyone else who may have experienced this, it appears the issue occurred when the two separate instances of the Calendar App were merged together.

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