Alerts & Actions Not Working

Lori Wolfe

I setup 4 alerts to notify different people if a row is added (depends on which subdivision as to who gets notified) but we are not getting the alerts.  

Mike Wilday

Smartsheet has been ill today.

Sign up to notified of Smartsheet status alerts at status.smartsheet.com.

Andrée Starå

Hi Lori,

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. 

Apr 15, 10:51 PDT

Check https://status.smartsheet.com/ for up-to-date information.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

mhairston

We are experiencing the same problem - alerts are not working. Previous posts indicate that a fix has been implemented yet we are still having the issue. What do you advise that we do?

Shaine Greenwood

Hello—

We were experiencing an issue with Automated Workflows which may have caused your workflows to be delayed, not send, or for you to receive an email stating that your workflow rule was disabled.

For details on this issue, and for you to subscribe to receive Status updates on Smartsheet services, subscribe to notifications from our Status page: https://status.smartsheet.com/

Maxim Lobko

Hello,

I have basic workflow that is suppose to notify an owner once an action has been added or updated in the tracker. See attached. I tried it with my corporate email and it doesn't work. I don't see any workflow issues report for now. Could you please advise how to resolve? Thanks, Maxim

Andrée Starå

Hi Maxim,

Have you checked your personal settings and the permissions? (see attached)

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Maxim Lobko

Thank you Andrée! There was a checkmark missing in Sheet Change Notification Settings and this is why I didn't receive notifications for the tasks that I  entered for myself for test purposes.