On a shared sheet, only one person is having this pop up every time they go to save. What could be causing this? When he goes to save, it stays on the spinning wheel of "saving your data" for minutes until the error message pops up.
Hi,
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
I contacted support yesterday. I have not received an email or call yet.
Have you received a response on this? I too, (and everyone else in my organization) receives this message.
My IT department says "So I've just finished a call with our support for our web proxies and they confirmed that we cannot support the use of what is called "WebSockets" going through the proxy. This means that we have no way of resolving the issue where it comes back and says "Unable to reach Smartsheet.com" after a few minutes. "
I believe this can be resolved by my company making a VPN tunnel for Smartsheet, which will take some selling on my part, but I want to know if Smartsheet can do anything on their end regarding these "WebSockets"??
Hi Every one.
I am trying to Login the Smart Sheet and trying to open a Tracker sheet which i am not able to open it ...It says "Unable to reach Please check your internet connection and try Again" as attached in screenshot.
Please note i am able to access all other sheets in the Smart sheet App.
Hi @Srinivas Maregosu
When did you experience this error? At 17:15 PDT time yesterday we received a few reports of errors similar to what you are seeing and our engineers implemented a fix that has resolved the issue (you can keep track of this on our Status page, here: https://status.smartsheet.com/).
Should this error have occurred more recently, please try logging out of all instances of Smartsheet, then logging in again. You may also want to try a different browser or a different network. Our Help Center has other troubleshooting steps (see here).
Finally, if none of this has resolved your issue, please contact Smartsheet Support (here) with the sheet URL and name, along with the screen capture above.
Thanks!
Genevieve
If only 1 person is having the issue, then try clearing browser. in chrome it's Ctrl & Shift & Delete
This continues to happen to us too. It's a bug on the smartsheet side. Seems to just fix it's self if you want log enough.
I have provisional users who, under the legacy model, were unlicensed users with editing permissions for workspaces. I’ve now changed their role to "viewers" and assigned editing permissions to specific workspaces, aiming to maintain the same editing experience as before. However, they cannot edit fields within tasks or…
I'm trying to figure out how to delete an inactive Smartsheet account so I can use that email address for another account. The account I'm trying to delete was a free account with no system admin, so there's no one to contact. The AI bot with the Help Center told me my only option was to use the Smartsheet Community. Any…
Hi- We have been using a SmartSheet Form for a while, and users have been able to enter 000-000-0000 if they don't know a person's phone number. However, over the past few days, it appears that the phone number validation field will not allow all zeros any more. Is there a way that I can change this? We would like the…