Sign in to join the conversation:
On a shared sheet, only one person is having this pop up every time they go to save. What could be causing this? When he goes to save, it stays on the spinning wheel of "saving your data" for minutes until the error message pops up.
Hi,
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
I contacted support yesterday. I have not received an email or call yet.
Have you received a response on this? I too, (and everyone else in my organization) receives this message.
My IT department says "So I've just finished a call with our support for our web proxies and they confirmed that we cannot support the use of what is called "WebSockets" going through the proxy. This means that we have no way of resolving the issue where it comes back and says "Unable to reach Smartsheet.com" after a few minutes. "
I believe this can be resolved by my company making a VPN tunnel for Smartsheet, which will take some selling on my part, but I want to know if Smartsheet can do anything on their end regarding these "WebSockets"??
Hi Every one.
I am trying to Login the Smart Sheet and trying to open a Tracker sheet which i am not able to open it ...It says "Unable to reach Please check your internet connection and try Again" as attached in screenshot.
Please note i am able to access all other sheets in the Smart sheet App.
Hi @Srinivas Maregosu
When did you experience this error? At 17:15 PDT time yesterday we received a few reports of errors similar to what you are seeing and our engineers implemented a fix that has resolved the issue (you can keep track of this on our Status page, here: https://status.smartsheet.com/).
Should this error have occurred more recently, please try logging out of all instances of Smartsheet, then logging in again. You may also want to try a different browser or a different network. Our Help Center has other troubleshooting steps (see here).
Finally, if none of this has resolved your issue, please contact Smartsheet Support (here) with the sheet URL and name, along with the screen capture above.
Thanks!
Genevieve
If only 1 person is having the issue, then try clearing browser. in chrome it's Ctrl & Shift & Delete
This continues to happen to us too. It's a bug on the smartsheet side. Seems to just fix it's self if you want log enough.
Hi, "Fields marked with an asterisk (*) are required." is the very first line in the body of every form I create. I don't remember seeing it before (unless you missed filling out a required field; then you would see the message). Is there a way to turn it off or change it? None of my forms are in English so the message is…
I have a sheet that I pull into a report. The report I then want to use to make a stacked bar chart and put into a dashboard if I can. The columns I am trying to make into a stacked chart are: Lead, project and phase. The issue is that there are several leads and I need the stacked bar chart to show in different colors for…
I have a dynamic view setup for a dashboard that has NO restrictions And on the Sharing tab, I have a Group that I created as the additional share access to the view But the individuals in the Group still cannot see the data from the dashboard. Am I missing something? Because when I share the view to them individually…
